The following measures are implemented with immediate effect to prevent the scalping of hotel rooms-
DQHs should require their partner travel agents not to block book the guest rooms without booking details of guests. Travel agents must provide relevant information of the guests to the hotels with full payment settled at the time they reserve the rooms;
Hotels should ensure that all room bookings must be made under a real name and full payment must be settled in advance. At the same time, DQHs should develop a set of fair and transparent refund policy; and
Hotels should ask the travel agents to itemise the fees charged on the receipt, and ensure that the hotel room rate is the same as the published rate listed on the Government website.
